| During the 1980s, Western Pennsylvania was home to a number of industrial distributors, their presence made possible by a booming steel industry and the variety of Westinghouse affiliated businesses in the area. These established distributors did not cater to many medium and small-sized machine shops. In this failure of existing distributors to meet the needs of small shops, Mary Catherine Motchar, James Clayton, and David Tosh saw an opportunity. In 1985 they founded Arbor Industrial Supplies, Inc.. | |
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David Tosh Sales Engineer and Board VP
Mary Catherine Motchar President and Purchasing Agent
James Clayton Sales Manager and Board Secretary/Treasurer |
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With years of experience working both as a team and for an industrial distributor, Mary Catherine, James, and David discovered that they shared a mutual commitment about how customers should be treated and how a vendor’s products should be sold to customers. |
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Service
to the customer is the key to Arbor Industrial’s success.
“We wanted a firm ‘hands on’ approach and didn’t want to
remain merely a customer or vendor ‘number’ to those we dealt
with,” says Mary Catherine. |
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customer’s best interest is the center point of Arbor’s
service. In today’s
high-tech world it is important to develop favorable working
relationships with both customers and vendors and to do this on a
personal level. With all of
the possible channels of distribution available to customers, Arbor
Industrial consistently focuses on providing quality products and
offering excellent technical service.
This distinguishes them from the competition. |
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Even with a sales staff proud of its many years of experience, Arbor Industrial ensures that their enthusiasm for new training is always attended to. Both inside and outside sales personnel continually attend courses offered by vendors to keep abreast of the latest technology. These courses enable the sales staff to provide better products and information so that Arbor Industrial’s customers run tooling more efficiently at a higher profit. |
| Over time, Arbor Industrial has changed from a general line distributor to a specialist in cutting tools. Nevertheless, if a customer needs any item, Arbor Industrial’s sales staff works hard to acquire the item or aid the customer in finding a source for it. |
"We
offer our customers a more 'hands on approach'. We want to be more
than just a 'number' to our customers and vendors. We want them to
know that when they call us, they get a 'real' person to help
them."
Mary Catherine Motchar President, Arbor Industrial Supplies, Inc. |
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Here
is a sign that hangs in Arbor Industrial Supplies, Inc.’s office: If we keep
our customers happy,
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Home Products Services Suppliers About Arbor Industrial Contact Us |
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| Industrial Distribution Association | Central Westmoreland Chamber of Commerce | ||
